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RBI complaint management system portal – How to register complaint against bank?

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RBI Complaint management system portal is a place where you can register a complaint against a bank or financial institution. This facility is available for all banking customers. It is completely online web portal based facility. 

In case of banking fraud, illegal activity or unauthorized transaction you can report it online at RBI under the banking ombudsman scheme. 

Recently, one of my friends has become a victim of social engineering fraud. The attacker contacted him and manipulated him into disclosing information about his credit card CVV. The modus operandi was simple. The call was done to him and a lucrative offer was given saying you are getting 10% cashback offer on your credit card bill. You need to share your credit card number and CVV for verification. By mistake, this information was shared and credit card was used online in an unauthorized way. He complains at Bank but his complaint was not addressed by the bank. He made a complaint on the RBI complaint management system portal and his complaint was addressed.  

He shared this information with me and I decided to write about – RBI Complaint Management System Portal (RBI CMS Portal). I am sure this post will help all readers who are looking for answer – How to register a complaint against bank?

RBI complaint management system portal

Details and Documents required for filing complaint online

You require following details and documents in order to file complaint against bank online.

  • Name and address of the branch/bank/entity or its registered office against which you are complaining
  • Facts of the case with supporting documents (if any)
  • Your Account number/it card number for card-related complaints/other details
  • Nature and extent of the loss caused and relief sought thereof
  • Any other supporting documents

RBI complaint management system portal

How to register complaint against bank?

Step 1 –  Visit RBI Complaint management system portal –  cms.rbi.org.in Click on the File a Complaint link given on the page. Select the language to file a complaint. You can either select English or Hindi language from right top corner.

Step 2 – Select the type of entity Bank, NBFC or other. Now you need to enter your mobile number. This mobile number will be used to receive status updates.

Step 3 – Now select the area of operation of BO, state, district, and bank name from the drop-down.  Select if the complaint is related to credit card or not. If the complaint is related to credit card you need to select bank, branch.

Step 4 – Next step is to provide your name and email address. After pressing the next button select Yes or No for complaint is under sub judice or under arbitration. If No is selected, you will be prompted to input if a complaint is made at the bank or not.

Step 5 – Enter the date of complaint and select the complaint category from the drop-down list such as ATM/Debit card, Credit card, deposit account, loan, etc.

Step 6 – Now select ground of complaint from drop-down such as “Account debited but cash not dispense by ATM” or “Debit in account without use of card” or “use of stolen card” etc. Now enter the description of complaint.

Step 7 – Next step is if bank has responded to your complaint or not. After making selection you need to provide your personal information including age and address.

Step 8 – Now you need to enter your account number and select category. Enter card number if required.

Step 9 – Enter relief sought and compensation sought if any. Enter the fact of a complaint and press the next button. The declaration form will be open select acceptance and press the next button.

Step 10 – Enter Captcha and upload the attachment/file if any. Click on the submit button. Your complaint will be filed and the system will display the complaint number on the screen. You will be prompted to download PDF of the complaint.

How to track your complaint?

To track the progress of your complaint you need to visit the same portal and follow the steps given below.

Step 1 – Click on “Track your complaint” button. Select language from the drop down list from top right corner.

Step 2 – Enter your complaint number and enter Captcha under Captcha field and press submit button.

Step 3 – Enter your name and date of complaint. OTP will be sent on the mobile number. Enter the OTP and Captcha and press OK button.

You will be able to see your complaint status.

Over to you

Do you think RBI complaint management system portal will help in resolving banking related issues?

Please share your views in the comment section given below.

Electric vehicle Loan Income Tax Benefit – Section 80EEB

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The popularity of Electric Vehicle (EV) is growing. The electric vehicle is seen as a replacement for traditional petrol-based vehicles.

The prime reason is electrical vehicle addresses the rising issue of pollution and global warming. Additionally, it also addresses the issue of depleting natural resource petrol (fossil fuel). As we know that petrol is a finite resource and the price of petrol is growing almost every day. The cost of running EV is low compared to a petrol-based vehicle.

The government of India is promoting electrical vehicles heavily. A special income tax benefit under section 80EEB is announced by the government for EVs.

The new income tax section 80EEB allows a deduction for the interest paid on the loan taken for the purchase of EV. This section is applicable from AY 2020-21. In this post, I will share information about – What is electric vehicle? Which Electric Vehicles are available in India? Electrical Vehicle Loan and Income tax benefit for the Electrical vehicles.

Electric vehicle section 80eeb

What is Electrical Vehicle?

Electrical vehicles make use of electrical energy generated from the battery. There are two types of electric vehicle (1) Battery Electric vehicle (2) Plug-in Hybrid Electric Vehicle. Battery electric vehicle are pure electrical vehicle which make use of electrical motor. On the other hand, Hybrid vehicle are convertible and it offers mixture of battery and petrol.

Which EVs are available in India?

Following electric car and e-bikes available in India.

  • Hyundai Kona Electric
  • Mahindra e-Verito
  • Mahindra e2o
  • Tata Nexon EV 2020
  • TVS iQube
  • Hero Electric Photon 48V
  • Bajaj Chetak

Loan for Electric Vehicles

State Bank of India offers India’s first green car loan. It is known as green car loan for electric cars. The loan is offered in the age range of 21 years to 67 years. The repayment period of this loan is 3 years. The rate of interest for this loan is fixed which is 20 BPs lower compared to normal car loan interest rate. You can get loan up to 90% of vehicle value. The eligibility of loan amount is based on your income.

Income Tax Section 80EEB

  • The deduction under section 80EEB is provided only to the individual tax payers. This deduction is not provided to HUF, AOP, partnership firm or any other type of tax payers.
  • The deduction is provided only for interest payment. The maximum cap on the amount is Rs.150000. The electric vehicle can be purchased for personal usage or business usage.
  • In case of personal usage, you can claim interest payment up to Rs.150000. If car is used for business purpose any interest payment above Rs.150000 can be claimed as business expenses. In order to claim business expense, the car should be registered in the name of the owner or the business enterprise.
  • You require interest paid certificate at the time of filing income tax return. You need to take a loan from bank or financial institute to buy electric vehicle.
  • The loan must be sanctioned during the time period starting from 1 April 2019 till 31 March 2023.
  • The benefit is offered to 3 wheelers, 4 wheelers and electric 2 wheelers.

FAQ

#1 Who is eligible to get benefit under section 80EEB?

An individual who has taken loan for buying an Electrical vehicle from financial institution is eligible to claim benefit under section 80EEB.

#2 What is the amount of deduction that is eligible under section 80EEB?

Interest payment subject to maximum Rs.150000 is eligible for income tax benefit under section 80EEB.

#3 What is time period to enjoy this benefit?

The benefit of deduction under this section is available from AY 2020-21 till the repayment of loan continues.

#4 What evidence are required in order to get benefit under section 80EEB?

You need to provide interest certificate issued by bank or financial institution while filing income tax returns.

11 Mistakes to Avoid while buying property

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Buying a property is one of the most complicated and biggest decisions of a lifetime.

From title clearance to black money to home loan there are many complications involved in this financial transaction.  As the financial transaction amount is bigger you need to be careful while buying a property. A single mistake can invite a lot of trouble for you and your family.

Let me share one real story with you. My friend has recently done a real estate deal where he got flat at lucrative rates. He made payment in black without looking at the title clearance report. Later he realized that title of the flat was not clear and he got a lot of issues in getting a home loan.

The lesson learned from the above incident is one should carry out proper research and avoid common mistakes while buying a property.

Here is a list of mistakes that you should avoid while buying a property.

buying property

11 Mistakes to Avoid while buying property

#1 Not Calculating actual cost of property

The first and most common mistake people do while buying a property is not calculating the actual cost of the property. In addition to the money paid to the seller, you need to make provision for additional money such as –

  • Stamp duty payment
  • Legal fees payment to advocate
  • Society transfer fees
  • Advance maintenance deposit
  • Insurance cost of property
  • Brokerage Cost

You should consider all hidden costs mentioned above while buying a property.

#2 Buying a property before checking property record

You need to check the property record before doing a property deal. Real estate is a non-transparent sector. A lot of black money is involved in real estate. Maximum frauds take place in real estate deals. You have to be careful and check property records before involving yourself in the property transaction.

Checking property records for land and flat is very easy. You can check property records online. Here is a step by step method to check property and land records online with a click of a button.

#3 Not doing due diligence about title of property and valuation

You should carry out due diligence before buying a property. The due diligence process should involve verification of title of property and valuation. Instead of performing this task by yourself, you should appoint an advocate that helps you in doing proper title verification. You should check at least the past 20-30 years’ records.

#4 Not comparing with other properties

You should compare various properties before buying property. The comparison should not be done only on the basis of the cost. You should compare other factors such as location of property, amenities offered, future prospects, availability of home loan etc.

#5 Not taking help from real estate agent

If you are buying property for the first time, you should take the services of an experienced real estate agent. The real estate agent helps you in doing negotiation, handling the legal matter and doing transactions. The experience real estate agents have a good experience and they can help you in relieving stress during a property transaction.

#6 Buying a property beyond your limit

Another biggest mistake while buying property is buying a property beyond your limit. There are many buyers who commit this mistake and get into trouble at later stage. The property transaction leaves them without any disposable income. Most of them are unable to deal with monthly EMI and other maintenance costs of the property. You should calculate maximum limit that you can afford and stick to it.

#7 Not opting for Home Loan

You should go for a home loan while buying a property. A home loan gives you multiple benefits. You can get finance and a lower interest rate. The home loan also provides you income tax benefits on the EMI paid. Looking at the current rate of interest it is advisable to opt for a home loan.

#8 Not planning for black money

In India, most of the real estate transactions take place with a combination of white and black money. The black money component varies from seller to seller. You have to plan how you are going to arrange for black money while doing a transaction.

#9 Avoiding Inspection of property

You should appoint an expert inspection agency before buying the property. The agency should carry out an inspection of the property. This is to avoid trouble at a later stage. This may cost you additional money.

#10 Not considering future appreciation of property

It is recommended to consider the future appreciation of the property. It is not matter of calculation but it is one type of prediction. Whenever you are buying a property for investment, you should consider future returns.

#11 Not considering expense post purchase of property

You need to also consider expenses that you are likely to incur post-purchase of property. Most of the property buyer does not consider it. The expenses post buying property are furniture cost, cost of interior decoration, modification/improvement cost & cost of Vastu Shanti or Gruh Pravesh puja.