After the launch of RERA (Real Estate Regulatory Act), home buyers are hopeful that new law will protect them against bullying of the builder. However, million dollar question is how to file a complaint under RERA? What information is required? What action can one expect? In this post, we will take a look at detail process of logging compliant under RERA. If you are not aware of RERA you can go through detail explanation of RERA from here.
RERA complaint should be in the prescribed format. As RERA authority is different in every state a procedure and portal for filing complaint are different for every state. The RERA Complaint can be filed only under the violation of rules and regulation established under RERA act. You need the following information in order to file a complaint under RERA.
- The registration number and address of the project
- Complaint statement
- Expected Relief
How to check Property Records and Land Records online in India?
How to file complaint under RERA Online?
RERA is central law. However, the method of implementation and versions are different in every state. After notification of RERA, some states like Gujarat, Maharashtra, and Karnataka have launched an online portal to help Real estate builders, property buyers, and agents.
The method for filing a complaint against builder or promoter under RERA act online is given below. I have covered a method for Gujarat and Maharashtra state. In most of the state method of filing, a complaint is same.
RERA Complaint – Gujarat State Portal
# Step 1 – In order to register RERA complaint in the Gujarat State, you need to go to Gujarat RERA portal. On the home page, you will find a link for Complaint Registration.
# Step 2 – Once you click on the Complaint Registration link, you will be redirected to the page where you need to provide details of the complaint.
# Step 3 – You need to input your name, address, contact details and details of the complaint. You have an option to attach supporting document.
# Step 4 – You need to pay Rs.1000 for the registration of complaint. You can use net banking facility for the payment.
# Step 5 – Provide acceptance on the declaration and submit the complaint by pressing the submit button.
The time taken to act on complaint varies based on nature of complaint.
RERA Complaint – Maharashtra State Portal
# Step 1 – In order to register RERA complaint in the Maharashtra State, you need to go to Maharashtra RERA Portal. Click on Online Application Menu.
# Step 2 – You will be prompted with Login and Password. Click on New Registration. Select user type as Complainant as shown in the image below. Select Appropriate User Name and Password. Once you are done click on Create user.
# Step 3 – Once your id is created you can log in with provided credentials to RERA portal. Upon registration, you need to provide personal information including your residence detail.
# Step 4 – On left side navigation pane, you will find an option to Add New Complaints as shown in the image below.
# Step 5 – After registration you need to make payment of Rs.5000 by going to payment link.
Once the complaint is registered both parties builder and a home buyer will be called to express facts and figures. After listening to both parties RERA will give a verdict. If you are not satisfied with RERA verdict you can file a case in high court.
Websites for filing RERA complaint are different for every state. The applicable fees for RERA complaint is also different. Information about state wise RERA website are given below.
- Maharashtra – Maharera
- Karnataka – Karnataka RERA
- Uttar Pradesh – UP RERA
- Madhya Pradesh – MP RERA
- HARYANA – Haryana RERA
- Punjab – Punjab RERA
- Gujarat – Guj RERA
- Andhra Pradesh – AP RERA
- GOA – Goa RERA
- Odisha – Oreara
I hope method given here for the raising online complaint under RERA will help home buyers and builder both.
Do share your queries and views in the comment section.
ashish mishra
Hi, my name is ashish mishra. I have an issue with a real estate company from which i have booked plots in 2014, (Prior to RERA). Can i file complain against the company under RERA??
Raviraj Parekh
Dear Ashish,
As per RERA every ongoing and under-construction project is supposed come under the regulator’s ambit. As per this logic you can file complain against the company under RERA.
Murali
Hi Ravi Raj ! we approx 20 staff of a PSU at Mumbai had booked 1800 sq.ft each in 2012 in a soft launch project called Dreamsity on western express Highway beyond Virar. As per the agreement without possession it was supposed to give us in 2015. But so many excuses from developer side ( Ram Agri Infra pvt Ltd) not got possession of the plots till today. In between several times changed their office. In short they are not bothering to give plot or refund. sir, can we complain with RERA in group ? Please guide.
Raviraj Parekh
Hi,
If project is registered on the RERA you can complain with RERA.You should have all proof of payment and other details.
Akashraj mittal
I have purchased a flat in virar w, pal ghar, maharashtra from acropolis, of builder bhoomi arcade in Jan 2016, i have paid 100% of the agreement value, it was committed by acropolis people that i will get possession in april 2016, at the most june 2016, & now this is oct 2017, about almost 2 years, I have been paying interest for the payment which i have done to the builder. till date iahve not got the possession. bulder is postponding the time, always, i visit. I hope Rera will look into it & respond soon. my contact no 8082004214
Raviraj Parekh
Kindly file formal complaint in RERA and submit all proofs.
Farida
I had bought a flat in virar west in ekta parksville. According to the contract papers they were to give the possesion of the flat by december 2016 but it also had some clause like “it maybe +-6 months, on availablity of occupancy cert., etc”. And they havent given the possesion yet. When ever we ask when will be the possession given they give no answer. Already 10 months have passed and still no sign of possesion. Can i file a complaint in rera? And what will be the chances that thier verdict will be in my favour because am a bit reluctant because of the clause which i mentioned above may favour the builder. So any suggestions?
Raviraj Parekh
You can file complaint against builder as possession is delayed beyond committed months.If you have proper evidence chance of getting verdict in your favor is high.
Vishnu patange
Builder not regiater in rera and he taken 30% booking amount from me may 2017 and still 1year completed and rera not register and i ask for refund but there is no response
Victor
I have done 90% payment to builder in Vasai in june 2016.
Builder had promised to give possession by October 2016.
However builder had not mentioned the date of possesion in agreement of sale.
The builder registered in RERA couple of months before and have mentioned possesion date as december 2018.
Can i file complaint with RERA and demand interest since the period 90% payment done?
Raviraj Parekh
Dear Victor,
As builder is registered in RERA you can file complaint. However, you should have all evidence against builder to make proper case.
Victor
But what about date of possession?
RERA will consider which date?
The builder had done the work of each slab after interval of 2 and half months and had taken 90 % payment in terms of 10 % everytime after 2 and half months.
So Can I claim that the builder should provide me possesion after 2 and half months from the day I paid 90 % payment.
Raviraj Parekh
Dear Victor,
If it is stage wise payment and builder kept his promise by giving possession no point in making complaint.Kindly clarify only final possession is pending rest all work is completed?
Victor
Rest work is almost done.
But there is a litigation among land owners and case is being filed.
The builder have received notice from court in March to stop work.
It appears the builder and one of the land developer have not paid money to one of land owner relatives.
So inspite of ready building, getting possesion is uncertain..
what should I do??
Raviraj Parekh
Dear Victor,
It is difficult situation. I am not sure that RERA will help you in this case.It is case of clear Title or not in court.There are only two options builder have to pay money to clear Title and Possession or wait till Court case hearing is done. Better is builder pay money to relative and close it.You can try to convince builder if possible.
B.S.
Hi,
My society members are facing issue with builder for incomplete work and delay in society handover, Builder has started his construction work before RERA implementation, We are living in society, But still waiting for completion certificate and other construction completion. We have already paid 100% payment.
Our society is not register under RERA till now. We got the flat possession in Jan – 2013.
Can we file this request in RERA ?
Please suggest , what point we can raise in RERA?
Regards,
B.S.
Raviraj Parekh
Dear BS,
As you have accepted flat possession,it will be difficult to go and fight against builder under RERA. However, you think of filing complain in Consumer court.
Aditi
Hi,
Me and my husband had booked a flat in 2012 with a renowned builder. However he cheated us and did not tell us that the land is a SRA land on which construction cannot take place. Now he is refusing to give us the amount we paid as token. Can I launch a formal complaint against him in RERA. How long does the verdict take place?
Raviraj Parekh
Dear Aditi,
In your case it is not advisable to file RERA complaint against builder. As building/project is not registered under RERA and you might not have enough proof for the case.
Shashi
I have booked a flat with the reputed builder in 2013 where Agreement of sale was not shared prior to the registration even after requesting 100 times and always got a reply that I can to visit Builders Office and review the agreement but they can not share Draft Agreement. Since I had paid 20% of my flat consideration value I had to complete registration formalities without even reading the Agreement Norms as I was threatened by their team by canceling my booking and forfeiting 10% of booking amount. Now, after 4 years I can see there so many Norms which are one-sided and they are literally looting their customers.
Can I file a formal complaint with RERA for not disclosing Agreement before registration? I have all the emails and call recording to prove that they denied me giving copy of Agreement for Sale before registration.
Raviraj Parekh
Dear Shashi,
The complaint can be filed with respect to a project registered under RERA, within the prescribed time limit, for violation or contravention of provisions of the act or the rules or regulations framed under RERA. In your case if builder has not registered project under RERA you can not file a complaint.
Nishikant Sawant
I have purchased 300sft shop in Saravalli Village at Boisar(Dist-Palghar) in 2014 end without light meter (which was removed by MSEB) but builder agreed to installed it shortly. However, after 03 years have been passed nothing has done except assurance, can I complaint against him at MAHARERA?
Kindly note, in this building still some shop/flats are yet to be sold and builder is not register with MAHARERA.
Raviraj Parekh
Dear Nishikant,
You can not file complaint against builder if project/builder is not registered under RERA.
Elvis
I have booked a flat 2 years ago and do have an allotment letter.
Construction has not started not yet foundation.
Builder says that he has applied in Rera and awaiting Rera I’d
Builder also says that he has received Commencement certification but is not willing to share copy of it
Stamp duty registration is not done yet.
Project is being delayed by giving reason of shortage of funds. How can I file a compliant against non Rera registered product.
Raviraj Parekh
Hi,
It is unfortunate to say that you can not file complaint if builder/project is not registered under RERA.
naveen
Hi, my name is naveen,
I booked a flat in a gated community in 6 August 2017. We booked a flat 202 in a under construction block. At that time builder said that flat no202 is not a mortagage flat, and after confirming the builder himself gave commitment that it can be booked and asked us to come to office for booking the flat. We gave 2lakhs as advance, and remaining payment of advance during registration. Now, after 5 months he called and said that flat no 202 is a mortgage flat. And he is saying that move/chose other flat which i dont like. Otherwise builider is saying that he will return the cheque back to me. I disagree on this. I need the flat 202, i dont want another flat which i dont like. Can i file a complaint on the builder under rera act? Can you suggest what to do on this? We are helpless.
Raviraj Parekh
Pls check if builder project is registered under RERA. If it is registered you can file a complaint. If not either you select another flat or take amount back.You can think of filing consumer complaint. However, process is time consuming and expensive.
Tarun Sharma
Hello Sir,
I’ve booked a flat in Dombivali Palava. As per agreement my flat possession date was 31-12-2017 but building still is under construction.
Can I cancel my flat by raising concerns with RERA and ask for full refund from builder with interest since as per agreement I should have got the possession by 31st Dec 2017 including 1yr grace period but still possessions is not given. When I checked project under RERA the project completion date is showing 31-07-2018.
Raviraj Parekh
Dear Tarun,
As project completion date is 31/7/2018, My advice would be to wait till that date before filing RERA complaint.
Tarun Sharma
Thanks for your response. May I know what could be the reason of two different dates, i.e. One in my Agreement for Sale n other one at RERA portal. I’ve already waited an entire year as per grace period mentioned in the agreement then why I’ve to wait for more 7 months just because project completion date as per RERA is different. My project started before RERA implementation so completion date should be as per the Agreement tor Sale.
Raviraj Parekh
Dear Tarun,
Your argument is valid.The reason for two different date could be builder might have made agreement first and later stage he has registered in RERA.If you want to file against RERA date of RERA will be considered. You can think of filing complaint with local authorities or consumer court.However, I don’t know how effective it will be.
Chandan Kumar
Hi,
I have done an agreement in March 2015 with one of the reputed builder in Pune, wherein they mentioned that the possession will be given by end of Dec’17 (taking 6 month extension from Jun’17 on normal course of delay). Further in the agreement they agreed to pay the compensation for delay @Rs.10/Sqr Feet. Now the Builder is RERA registered wherein they mentioned the possession date Dec 2018 which is 1 year later than that of agreement date.
My queries are:
1. As the builder is registered with RERA, can I claim compensation for delay from Jan’18 until the actual possession date as per RERA or as per my individual agreement which is Rs.10/Sqr Feet? Builder says, they will compensate me at the rate of Rs.10/Sqr feet stating my agreement is dated before RERA enforced which I think wrong as they have miss used the RERA to cover up their delay (shifting from Dec’17 to Dec’18).
2. What are the provisions in RERA for compensation and how it is calculated. I have already paid 90% of agreement value.
Please advise.
Thanks,
Raviraj Parekh
Dear Chandan,
Thanks for your query. Please let me know your agreement is legal registered agreement or simple on piece of paper. You can register file compliant against builder if you have proof in writing that builder has committed to give possession in Dec,2017.
Chandan Kumar
Hi Raviraj,
Yes, the agreement to sale between Builder and me is registered agreement. I have paid all the required stamp duty in 2015 itself. In agreement builder has mentioned to give possession in June’17 and further mentioned I cannot claim compensation until Dec’17 for the delay which is not in the control of builder.
Now the project has been delayed beyond Dec’17 and builder has cleverly registered the project with RERA for possession until Dec’18, can I claim compensation as per RERA or as per my original agreement which is Rs.10/Sqr feet.
Should I file the complain now or wait for possession. It appears that the possession is likely to happen in May’18. Also if I take the unconditional possession in May’18, the I am sure I would not be in a position to raise complain with RERA.
Please suggest.
Regards,
Chandan Kumar
Girish
Dear sir,
i have a question for you.i have purchased flat in Karnataka hubli, we have registered and moved in. but still outside work is not finished, within 6 months lift got breakdown. builder not taking any responsibility. even he is not giving us related documents . CC not yet got. what to do now? it is not registered in RERA. please advice me. girishhk4@gmail.com
Raviraj Parekh
Dear Girish,
You can try legal route for asking facility which was committed. However, you need to spend money as well as fight a lot.
Birendra Singh Patwal
Sir I have purchased a flat in Ambernath at Daisy Garden, Wadhwa, Ambernath (w) in Year 2015.
I have taken possession of flat in Year June 2016. Even after possession to till date I have not received any amenities/proper security system/proper municipal water connection which was promised by the builder to us.
I have also paid a 1/1/2 year maintenance to the builder.
Please suggest what legal action I can take to get compensation from builder.
Raviraj Parekh
Dear Mr.Birendra,
Please check if builder is registered with RERA or not.If builder is registered with RERA you can file complaint.If builder is not registered with RERA you need to make help of consumer forum. The process or consumer forum is time consuming and tedious.
Vimal lad
Dear Sir,
I had booked room in Nalla sopar and ve made the payment of 3.5lacs by cheque but builder has given me recepeit of just 2lacs ans rest he has given me writing as he told me its for stamp duty and registarion ll get the recpiet after registration but even after 4 yrs he is not started the work and no one from his office are replying properly to is.Even builder phone number is coming switch off kindly help us how to proceed futher and get my money back
Raviraj Parekh
Dear Vimal,
Only option left with you is doing police complaint and taking legal action.It seems to be case of fraud.
Venugopal
I have booked a flat in 2015 and paid 27 installments. Only 3 installments are balance and the builder was asking for Rs 8 lakhs additional as statutory expenses like Electricity/workers welfare/maintenance deposit etc. As the building construction completed only 50% and i asked the builder to give me primary proffs of this additional expenses he send a cancellation letter with a reduction of 30% of the paid up amount of 23.75 lakhs, is this action from the builder can justify? i am planing to file case against this fraud company in civil/ consumer and criminal courts. As this apartment is in Kerala and there is no RERA is implemented i can not file a case against this fraud in RERA.
Raviraj Parekh
Dear Venugopal,
You should file a strong civil/consumer case against builder.Make sure to keep all proof ready.Appoint good advocate.
Shailesh
Can we file a complaint in RERA against non RERA registered property.
Saurav
I am not very clear on how RERA is implemented. If a builder is not registered with RERA then how to proceed. In my case builder is BPTP and is building a huge township in Faridabad. I had invested in year 2009 and still have not received possession. On enquiring they told me that possession will be offered this year. i also asked if my project is under RERA to which they have replied that my project is not RERA registered. So my questions are:
a) Is RERA not mandatory for all builders?
b) Will I get any compensation keeping in mind that builder buyer agreements were heavily in favour of builder at that time. They have mentioned a clause wherein it was mentioned that If I delay even a single payment then I am not liable for any compensations that will arise due to delay from builder. I did delay one payment for 2 months as I was not in India.
c) can I lodge a complaing with RERA in Haryana for this? if yes then what is the procedure in Haryana. I could not find any link for complaints..
RUPAM KUMAR DWIVEDI
Hi,I am Rupam from Bokaro,our builder of the apartment has not done the erection & commissioning of lift in our apartment,I have taken possession of the flat on 9th march,’18.May i complain in RERA for d same.
Raviraj Parekh
Dear Rupam,
If your project is registered under RERA you can file complain against builder.
asif
can we file a complain for the projects that are not registered with RERA. If not what is the option to a customer
Raviraj Parekh
You can file complaint for the projects provided you have enough evidence about cheating
asif
pl provide me a lawyer who can deal with my case. property is in Palghar, Thane
Raviraj Parekh
Dear Asif,
You can search for Advocate near your area.I will not able to suggest Advocate.
Bhakti Jhaveri
Can the builder give flats for fitout before getting OC. Few owners he has already given for fitout & now he is refusing others to give for fitout stating he can give only to few owners only.
Raviraj Parekh
The answer given by builder that fitout can be given to only few owner is not acceptable.Please check if he is charging additional money for fitout.If not you should also demand it.
Narendra
I have purchased a flat from a builder (original agreement for sale made in 2015and construction started in 2015 and though construction not yet completed sale deed executed in my favour.Though builder should have registered under RERA , he has completely ignored and not registered. Can I complain against builder for his other shortfalls to RERA authority ? Please advise.
Raviraj Parekh
Dear Narendra,
If construction has not started how sale deed is executed.Please explain in detail.
Manjunath Nadig
Sir/madam, I have booked a flat in December 2013. Builder had promised to give the same for possession in April 2016. But till now the work is incomplete. Can I file a complaint in RERA ? If so, what are the chances of verdict coming in my favour ? How much time I can expect the verdict to come ? Thanks.
Raviraj Parekh
Hello Majunath,
As Building/Project is not registered under RERA you can not file complaint against builder in RERA. Builder has given any commitment in writing for possession? I think you have to take route of consumer complaint if you have all proof. The chance of getting verdict in your favor are high (if all proofs are available).
kapil
Hi,
I have two queries :
1. Do I need to file Rera as individual or can I file Rera complaint in a group. What I mean by group here is :
I know 10 flat owners whom same possession date was given and till now we have not got possession. So we all are looking to file one Rera complaint, I want to know is this possible ?
2.Should I file Rera complaint myself or should I hire advocate for this. Do you think advocate is mandatory for fighting this case or consumer can handle this case alone.
Looking forward for your suggestion.
Thanks,
Kappil
Raviraj Parekh
Hello Kapil,
I recommend to file group complaint in writing to RERA authority. As per me, for RERA case consumer can fight case alone. You should not hire Advocate for RERA.
Nitin
I had bought a plot in an upcoming township in 2012. got the provisional allotment letter from the builder and got property registered in 2016 with Namantran done. Few months later the builder absconded due to some frauds that got highlighted. People had than filed FIRs and subsequently he got arrested in 2018 recently. Now it came to light that the builder had taken loan from UBI for some 12 Cr against mortgaging of this entire Land ( approx. value 150 Cr). The Dispute Redressal Tribunal has ordered transferring the Title of land to the Bank.
My question is does my right of ownership get affected ( with registration and Namantran done)? Should I challenge the DRT order in court? Should I approach RERA in this ccase?
Raviraj Parekh
Dear Nitin,
It is legal case and I request you to contact Advocate.I will not advice RERA way.
Aniket
Hi,
I had booked flat in Maha RERA registered project, as per RERA the delivery is by Dec 2020 but the agreement say delivery by December 2018 with 6 months grace period. I have registered agreement in April 2018 and taken home loan also. There is no work at site since I have booked the flat. The developer say it will take another 6 months to complete the project.
Can I register the complaint against the developer and get the interest amount.
Raviraj Parekh
Hi Aniket,
You should file a RERA complaint with all details and proof. The chance of getting verdict in your favor is high.
Sanjeev
I had booked a flat in a project in 2007 with a developer. The agreement were executed & registered. There were changes in DC rules thereafter. The developer has registered the project with RERA. The developer has changed the entire plan now & want me to execute a new agreement & terminate the old agreement. The developer wants me to pay additional amount which is 80% of the existing agreement value, and also charges towards the registration & stamp duty. The possession has been delayed and the developer is asking for additional amount. Can complaint to RERA help in this case & what is the indicative time frame for resolution.
Raviraj Parekh
Dear Sanjeev,
In your query you have mentioned that agreement were registered and executed. You are talking of deed with stamp duty? If yes, how it is done without doing construction work.Please explain in detail.
Manoj Bhavsar
I purchased shop in Moshi,Pune, Possession date is March 2017, till Jan 2019 i do not got possession, can raise complaint in Rera for compensation for commercial shop.
Raviraj Parekh
RERA covers all residential and commercial projects, including shops, offices and buildings.You can raise complaint in RERA.